The Ministry of Human Resources and Social Development undertook a comprehensive project to revamp its online portal, enhancing accessibility and efficiency in delivering labor market services and social welfare programs to Saudi citizens. Leveraging innovative solutions, the revamped portal aims to streamline interactions and foster greater social inclusion.

The Ministry of Human Resources and Social Development Organizing the employment market through the implementation of the labor rules & regulations, planning the human resources, and developing it, in addition to, the settlement of labor disputes in the private sector. The Saudi Ministry of Human Resources and Social Development Provides principal mechanisms to achieve an efficient and prosperous labor market and organized recruitment of Foreign Workers. The Ministry is responsible for managing structural abnormalities between national and foreign workers.

• Modernize the Ministry of Human Resources and Social Development’s (HRSD) digital ecosystem in full alignment with the Platforms Code Design System.

• Implement a Drupal-based content management backend with granular control, multilingual capabilities, and scalable governance.

• Develop a headless architecture with Drupal powering the backend and React/Next.js driving the frontend experience.

• Integrate Microsoft Power BI to display real-time national statistics, KPIs, and social development indicators.

• Build a custom dynamic webform builder to support services, surveys, and citizen feedback.

• Ensure full compliance with WCAG accessibility, DGA guidelines, and national digital identity requirements.

• Deliver a secure, future-proof, and high-performance platform capable of serving millions of users across Saudi Arabia.

The Challenges

• Ensuring strict compliance with the Platforms Code Design System across all front-end components for consistency with Saudi Arabia’s national digital identity.
   
• Managing large-scale content operations, requiring structured workflows, multilingual content, and internal collaboration.
   
• Delivering high security standards suitable for government services handling sensitive citizen and ministry data.
   
• Building a platform capable of scaling reliably under high traffic and large content volumes.
   
• Enabling seamless integration between Drupal and modern JavaScript frameworks (React/Next.js) without compromising performance.
   
• Implementing real-time data visualization through Power BI while maintaining performance and data integrity.
   
• Creating flexible, dynamic forms and service workflows without relying on custom code each time.

The Solutions

Adopting Drupal with SAUD Tooling

• Implemented Drupal as the CMS of choice due to its security, reliability, and scalability.

• Used SAUD, Sprintive’s custom-built tool, to ensure full compliance with the Platforms Code Design System and accelerate front-end development.

Enterprise-Grade Security

• Leveraged Drupal’s dedicated global security team, patching pipeline, and advanced authentication options.

• Implemented secure storage, encrypted communication, and robust role-based permissions to protect sensitive data.

Scalable & Future-Proof Architecture

• Built a headless architecture, exposing Drupal layout components to a React/Next.js frontend for better performance and long-term flexibility.

• Ensured content and infrastructure can scale with HRSD’s growing digital services.

Advanced Content Management

• Enabled granular content modeling, versioning, workflows, and multilingual management.

• Supported large internal teams with collaborative publishing capabilities.

Powerful Integrations

• Used Drupal’s API-first approach to integrate:

  • Power BI for embedded, live analytics

  • External data sources and ministry systems

  • React and Next.js components for a modern, unified experience

Accessibility & Inclusivity

• Applied WCAG best practices for inclusive usability.

• Ensured the platform serves a diverse audience through multilingual and accessible content.

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